How to use Dent Shop Manager.
Watch the one-minute tour, then follow each guide step by step: set up your shop, add your team, create a storm, enter claims, run payroll and more.
Start here
Set up your shop
Dent Shop Manager is set up on the web at app.dentshopmanager.com. You create your shop account there once, fill in your shop profile so your paperwork prints…
2 videos and stepsAdd employees and set their pay and permissions
The Team page is where you invite people to your shop, choose their role, set their default pay (drop and backend), fine-tune what each person can see, and remove…
3 videos and stepsCreate a storm
A storm groups the cars that came from one hail event. Each storm has a name, a state, a tax rate and a storm date. When you link claims to a storm you can filter…
2 videos and stepsEvery day
Create a claim
A claim is one customer’s car going through your shop. You enter the customer, the vehicle, the insurance details and whether they need a rental. As soon as you…
Video and stepsWork a claim with the 39-step checklist
Every claim comes with the same 39-task checklist, grouped into four checkpoints: Intake & Approval, Ready to Proceed, Post-Repair and Financials & Delivery. Your…
6 videos and stepsHail scope sheet and PDR invoice
The hail scope records the damage on each panel the way you would on a paper scope sheet: how many dents, what size (dime, nickel, quarter or half dollar), how many…
Video and stepsDashboard, garage board, rentals and activity
The Dashboard is your shop at a glance: how many cars are in, which rentals are costing you money, what’s urgent, and how the sales team is doing. The Garage is the…
7 videos and stepsMoney
Grow the shop
Hail map and team canvassing
The Hail Map shows where hail fell on any day: radar-detected hail swaths colored by size, ground-truth spotter reports with hail sizes, and the outlook for where…
3 videos and stepsVideo training
Dent Shop Manager includes a full video training program taught by the founder, in two courses: the PDR Sales Training Program (door-to-door hail sales, from the…
Video and stepsDSM Negotiator for total losses
DSM Negotiator is the AI assistant for fighting insurers on total losses and difficult claims. You open a case for each claim, paste or drop in every email from the…
4 videos and stepsYour account
Using the phone app
The Dent Shop Manager app for iPhone and Android puts your shop in your pocket: the garage, every claim’s 39-task checklist, photos and documents, call scripts,…
Video and stepsPlans and billing
Every shop starts on the Free plan and can move up to Monthly, Annual or DSM Negotiator whenever it’s ready. Plans are paid by card through Stripe’s secure checkout…
2 videos and steps