Dent Shop Manager

Help center · Your account

Plans and billing

Your plan and billing, on the web
The Free plan and the plan cards

Every shop starts on the Free plan and can move up to Monthly, Annual or DSM Negotiator whenever it’s ready. Plans are paid by card through Stripe’s secure checkout on the web. Only the shop Owner can choose, change or cancel a plan.

Who can do this

  • Choosing, changing or canceling a plan: the Owner only, on the web at app.dentshopmanager.com (Billing in the left menu).
  • Managers, admins and front desk can open the Billing page to see the plan, but the buttons are for the Owner. Sales reps and technicians don’t see the Billing page.
  • There is no billing in the phone app.

The plans

Plan Price What you get
Free $0 Claims with the 39-task checklist, up to 10 active cars at a time, up to 2 team members, photos, documents and call scripts, Direction to Pay and invoice PDFs.
Monthly $19 a month Everything in Free with unlimited cars and team members, plus payroll (drops, backend, weekly runs and CSV), storm tracking with per-storm P&L, customer update emails, the photo audit board, dashboards and the sales leaderboard. PDFs carry the Dent Shop Manager watermark.
Annual $199 a year Everything in Monthly, plus the live Hail Map, team canvassing with shared door-knock pins, clean paperwork with no watermark, the PDR Sales and Shop Owner video training (48 lessons) and team training progress.
DSM Negotiator $1,999 a year Everything in Annual, plus DSM Negotiator: AI help negotiating total losses, with case files, letters and documents together. Includes a fair-use AI allowance.

Steps

Choose a plan

  1. In the left menu, click Billing.
  2. The page shows your current plan at the top and the plans above it below.
  3. Click Choose Monthly, Choose Annual or Choose DSM Negotiator.
  4. Stripe’s secure checkout opens. Enter your card and confirm.
  5. You come back to the Billing page and the new plan is on.

If your shop has never had a trial, the Monthly and Annual buttons offer a free trial instead (for example Start 7-day free trial). A card is required; you won’t be charged until the trial ends, and you can cancel any time before then. Each shop gets one trial.

Upgrade from Monthly to Annual, or to DSM Negotiator

  1. On the Billing page, click Upgrade to Annual or Upgrade to DSM Negotiator.
  2. Stripe’s billing portal opens and shows the prorated price before anything changes. Confirm there.

Update your card, see invoices or cancel

  1. On the Billing page, under Manage your subscription, click Invoices & payment method.
  2. In Stripe’s portal you can view invoices, update your card, switch plans or cancel.
  3. If a payment fails, the Billing page shows an Update card button.

Good to know

  • On the Free plan, the active-car limit counts cars that are not Delivered or Total Loss. A delivered car that comes back into the shop counts again.
  • Pending invites count toward the Free plan’s 2-member limit.
  • If a paid plan ends, the shop drops to the Free plan with its limits. Nothing is deleted, and paid pages show an upgrade panel instead.
  • Below the Annual plan, PDFs carry the Dent Shop Manager watermark and are locked so the text can’t be copied or edited. Annual and up get clean paperwork with only your logo.
  • On the DSM Negotiator plan, the Billing page shows this month’s AI usage against the fair-use allowance. If a shop reaches it, AI features pause until it resets. Nothing is billed on top of the plan.
  • The phone app never shows prices or takes payment. When a feature needs a higher plan, the Owner is pointed to the web to upgrade.